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Shipping & Documentation

We offer a range of INCOTERMS 2020 options, including EXW, FCA, FAS, FOB, CFR, and CIF, for both Less-than-Container Load (LCL) and Full Container Load (FCL). The availability of these options may vary depending on the destination.

Delivery times vary depending on the shipping option selected and the destination. Standard shipping usually takes between 21 to 30 business days. Freight shipping times will be provided on a case-by-case basis.

Yes, we provide tracking information for all shipments. Once your order is dispatched, you will receive tracking details and documents via email and post, if necessary.

Yes, we offer worldwide shipping to most countries. However, there may be restrictions or additional charges for certain destinations.

Shipping costs depend on factors such as the destination, weight, dimensions, and shipping method. You can find the estimated shipping costs during the quotation process.

Product related question

Areca Leaf Plates are disposable plates made from the dried leaves of the Areca Palm tree. Sugarcane Bagasse Plates are made from the fibrous residue left after sugarcane is crushed for juice extraction. Birchwood Cutlery is utensils made from birchwood, a renewable and biodegradable material.

These products are eco-friendly because they are made from natural, renewable resources and are biodegradable or compostable. They have a lower environmental impact compared to traditional plastic or styrofoam alternatives.

Yes, Areca Leaf Plates, Sugarcane Bagasse Plates, and Birchwood Cutlery are all compostable. They can break down naturally in composting environments, returning nutrients to the soil.

Yes, these eco-friendly products are suitable for both hot and cold food and beverages. They are heatresistant and won't get soggy or lose their structural integrity when used with hot or wet foods.

Areca Leaf Plates, Sugarcane Bagasse Plates, and Birchwood Cutlery typically take a few months to compost in a well-maintained composting environment. The exact time may vary depending on specific conditions.

Areca Leaf Plates, Sugarcane Bagasse Plates, and Birchwood Cutlery are generally microwave-safe for short durations. However, it's advisable to check the specific product's packaging for any limitations or instructions.

These products can be composted in a backyard compost pile or in a municipal composting facility. Ensure they are free from any non-compostable materials before disposal.

Store these products in a cool, dry place, away from direct sunlight. Avoid exposing them to excessive moisture or extreme temperatures.

Payment related questions

We accept various payment methods including bank transfers, letters of credit (LC), PayPal, and other secure online payment platforms.

We accept payments in multiple currencies. Please contact our sales team for information on accepted currencies for your specific order.

A letter of credit is a financial document provided by a bank that guarantees payment to the seller once the terms of the agreement are met. It helps mitigate risks for both the buyer and the seller in international transactions.

Once your order is confirmed, you will receive an invoice with detailed payment instructions, including account information and any specific payment terms.

Refunds for cancelled orders are subject to our company's cancellation policy. Please refer to our Cancellation Policy page for detailed information.